Front Desk Clerk Jobs

About The Position

Requirements

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
• Available to work when needed, including weekends, holidays, and nights.
• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Greetings, registers, and assigns rooms to hotel guests.
• Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation.
• Issues room keys and relays property information to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Make and confirm reservations.
• Uses the established system to make Marketing offer reservations.
• Answers calls and routes calls to proper extension.
• Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready.