Front Desk Clerk

Waterville Valley Resort•Waterville Valley, NH

9d•Onsite

About The Position

Provides front desk services to overnight guests by performing check-in and check-out procedures; disperses accurate information and literature to guests; anticipates guest needs and responds to guest requests in a courteous and tactful manner; posting charges and payments to guest folios; corresponds with housekeeping and maintenance departments to ensure guests’ needs and/or special requests are met. Provides lodging reservation services by answering telephone calls on incoming lines, responding to walk-in guests and/or responding to email reservation inquiries. Books reservations on dedicated lodging reservations computer system; maintains current knowledge and understanding of lodging units, layout, pricing, and packages; assists guests by offering alternatives in their selection/inquiry of lodging/packages that may be best suited to their needs, comfort, preferences, and budget; maintains high standards of office, customer service and telephone etiquette. Provides accurate information to guests by maintaining current information of all lodging prices and operations; maintaining current information of guest amenities and services offered in the valley and at the ski area; accurately dispersing lodging and resort information by telephone, mail, and in person; assisting other staff in handling inquiries; seeking information and advice from supervisors when needed. Provides information to other departments by submitting requested information; preparing reports as necessary; maintaining lists; preparing mailings. Contributes to the profitability of the resort by adhering to accurate money handling and audit procedures; providing excellent service to guests; following all office procedures to assure accuracy, efficiency, and guest satisfaction; actively selling lodging and other Waterville Valley amenities. Contributes to team effort by participating in job sharing; assuming responsibility as a team member for the cleanliness of the Town Square complex and for safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintaining a positive and friendly attitude and demeanor in all internal and external interactions.

Requirements

Qualifications:

Responsibilities

Perform check-in and check-out procedures for overnight guests.
Disperse accurate information and literature to guests.
Anticipate guest needs and respond to requests courteously and tactfully.
Post charges and payments to guest folios.
Correspond with housekeeping and maintenance departments to meet guest needs and special requests.
Answer incoming telephone calls for lodging reservations.
Respond to walk-in guests and email reservation inquiries.
Book reservations on the dedicated lodging reservations computer system.
Maintain current knowledge of lodging units, layout, pricing, and packages.
Assist guests by offering suitable lodging/package alternatives.
Maintain high standards of office, customer service, and telephone etiquette.
Provide accurate information on lodging prices, operations, amenities, and services.
Disperse lodging and resort information via telephone, mail, and in person.
Assist other staff in handling inquiries.
Seek information and advice from supervisors when needed.
Submit requested information to other departments.
Prepare reports as necessary.
Maintain lists and prepare mailings.
Adhere to accurate money handling and audit procedures.
Provide excellent service to guests.
Follow all office procedures to ensure accuracy, efficiency, and guest satisfaction.
Actively sell lodging and other Waterville Valley amenities.
Participate in job sharing.
Assume responsibility for the cleanliness of the Town Square complex.
Ensure the safety of guests and employees.
Participate in safety meetings.
Accept diverse assignments.
Maintain a positive and friendly attitude and demeanor.