Front Desk Receptionist Clerk (OA)

Military Treatment Facilities under DHA • Agana, GU

6d • Onsite

About The Position

Defense Health Agency, Defense Health Network Pacific Rim, at US Naval Hospital Guam. Duties Welcomes arriving patients, visitors, and family members at the initial reception point. Provides facility navigation, departmental guidance, and registration instructions Collaborates with referral personnel or office leadership to facilitate timely care. Communicates clinic instructions and appointment procedures to diverse populations. Maintains daily and monthly master appointment registers for clinical providers; monitors available, unavailable, and reserved scheduling slots. Inspects office machinery and shared work spaces; submits timely reports for equipment maintenance, safety hazards, and physical supply shortages. Organizes electronic and paper administrative records; applies office filing policies to safeguard sensitive personal information and ensure regulatory compliance. Enters patient registration and eligibility updates into automated medical database systems; verifies third-party insurance and institutional coverage records. Operates office automation software suites; generates routine administrative reports, professional correspondence, and electronic messages. Modifies provider database appointment templates; structures electronic schedules according to specific clinic booking rules and provider directives. Transmits clear and accurate logistical information to patients and families; explains facility services, diagnostic locations, and check-in requirements over the telephone or in person. Relays critical scheduling discrepancies or urgent clinical consults to departmental leadership; ensures immediate coordination between administrative and medical staff. Directs telephone calls and messages to appropriate clinical or administrative sections; gathers pertinent caller details to facilitate proper referral.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of a Front Desk Receptionist Clerk, such as preparing letters, schedules and other documents through the use of a personal computer, or assisting patients utilizing medical database systems.
• Typing proficiency: Must be able to type at least 40 words per minute.
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-03).
• Must complete a Pre-Employment Certification Statement for Selective Service Registration (for male applicants born after December 31, 1959).
• Must provide proof of U.S. Citizenship.
• Requires a 1 year probationary period.
• Direct Deposit of Pay is required.
• Requires submission of a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Payment of Permanent Change of Station (PCS) costs is not authorized.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• Advanced In-Hire MAY be authorized for highly qualified candidates.

Responsibilities

• Welcomes arriving patients, visitors, and family members at the initial reception point.
• Provides facility navigation, departmental guidance, and registration instructions.
• Collaborates with referral personnel or office leadership to facilitate timely care.
• Communicates clinic instructions and appointment procedures to diverse populations.
• Maintains daily and monthly master appointment registers for clinical providers; monitors available, unavailable, and reserved scheduling slots.
• Inspects office machinery and shared work spaces; submits timely reports for equipment maintenance, safety hazards, and physical supply shortages.
• Organizes electronic and paper administrative records; applies office filing policies to safeguard sensitive personal information and ensure regulatory compliance.
• Enters patient registration and eligibility updates into automated medical database systems; verifies third-party insurance and institutional coverage records.
• Operates office automation software suites; generates routine administrative reports, professional correspondence, and electronic messages.
• Modifies provider database appointment templates; structures electronic schedules according to specific clinic booking rules and provider directives.
• Transmits clear and accurate logistical information to patients and families; explains facility services, diagnostic locations, and check-in requirements over the telephone or in person.
• Relays critical scheduling discrepancies or urgent clinical consults to departmental leadership; ensures immediate coordination between administrative and medical staff.
• Directs telephone calls and messages to appropriate clinical or administrative sections; gathers pertinent caller details to facilitate proper referral.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED