Front Desk Clerk Jobs

About The Position

Requirements

• Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
• Courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• At least 6 months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and when responding to requests.
• Enter and maintain information in the computerized reservations system.
• Resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Stock the front desk and prepare arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation program and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.
• Paid Time Off (PTO) program.
• Excellent travel benefits.