Part- Time Front Desk Clerk

Concord Hospitality Enterprises • Raleigh, NC

2d

About The Position

The Front Desk Clerk works at the hub of the hotel and has frequent interaction with guests, playing a key role in their overall experience. The role calls for a proactive, responsive, caring, and responsible approach, along with a welcoming personality and strong communication skills. The clerk provides courteous, professional service, addresses guest concerns, and supports communication between guests, departments, and management. This is a part-time position.

Requirements

• Passion for serving others.
• A proactive, responsive, and caring approach.
• A welcoming personality and a high sense of responsibility.
• Ability to engage and communicate effectively with guests, team members, departments, and management.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages respectfully and professionally while protecting privacy.
• Maintain knowledge of the hotel brand and its programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Know and follow hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed