Front Desk Clerk - Part-Time
About The Position
At Battle House Hotel and Spa, the Front Desk Clerk provides smooth guest arrival and departure procedures while maintaining high hospitality standards. The role includes verifying room blocks, pre-registration, and room pre-assignments, then assigning rooms based on factors such as room location, rate, selling strategies, guaranteed room type, Marriott Rewards membership, or group status. The clerk also responds to guest concerns professionally and promptly, identifies appropriate solutions, and works to ensure guest satisfaction. The Front Desk Clerk welcomes guests, provides information about hotel services and local attractions, and supports reservations, check-ins, and check-outs. The role also involves handling guest accounts and transactions, assisting with safe deposit boxes, following hotel credit and cash procedures, and maintaining accurate Front Desk reports. This is a part-time position at Battle House Hotel and Spa, part of the Marriott family.
Responsibilities
- Greet guests warmly and professionally, creating a welcoming atmosphere.
- Assign rooms based on room location, rate, room-selling strategies, guaranteed room types, Marriott Rewards membership, or group status.
- Issue room keys and provide escort instructions to the Bellhop.
- Answer guest questions about hotel services, registration, local amenities, entertainment, and travel directions; provide recommendations as appropriate.
- Stay informed about in-house groups and events and current local events so guests can be informed.
- Understand eligible discounts, their availability, and the correct application of vouchers.
- Handle future and same-day reservations and accommodate walk-in guests.
- Conduct guest check-ins and check-outs efficiently, knowledgeably, and professionally.
- Assist guests with Front Desk safe deposit boxes while maintaining security and confidentiality.
- Post, correct, or adjust charges to guest accounts accurately.
- Follow hotel credit, cash-in-advance, and check-cashing procedures.
- Complete Front Desk reports accurately and on time.
- Handle cash transactions accurately and follow cash-handling procedures.
- Address guest concerns promptly and professionally, find appropriate solutions, and support guest satisfaction.
Benefits
- Collaborative work environment
- Opportunities for growth
- Opportunity to work with a passionate team
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
