Front Desk Clerk (Part-Time)

Hilton Grand Vacations•Park City, UT

2d•Onsite

About The Position

The Front Desk Clerk works at Sunrise Lodge, an 83-unit resort in Park City, Utah. The role is responsible for creating positive guest and owner experiences while handling check-in and check-out, responding to requests, maintaining reservation records, assisting with reservations and changes, and resolving unit availability. The clerk also processes invoices and payments, maintains safety deposit boxes, routes housekeeping and maintenance requests to the appropriate personnel, keeps the front desk stocked and prepares arrival packets, shares information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.

Requirements

Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
Courteous, professional attitude and presentation when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multitask and prioritize duties to meet organizational deadlines and demands.
Six months of customer service experience.

Nice To Haves

Front desk or guest services agent experience.
Experience with cash and credit card transactions.
Resort hospitality or related industry experience.

Responsibilities

Create positive, memorable interactions with owners and guests during check-in and check-out and when responding to requests.
Enter information into the computerized reservations system to update and maintain records.
Use the reservation system to resolve unit availability and assist guests with reservations or changes.
Generate invoices and collect payments due through the rental program and merchandise sales.
Maintain safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and restock front desk supplies, including arrival packets.
Provide information about area attractions and resort amenities.
Type correspondence and reports for management as needed.

Benefits

Day-one team member benefits are offered.
Daily Pay, allowing team members to access earned pay before payday.
Discounted hotel rates worldwide.
401(k) program with company match.
Employee stock purchase program.
Paid time off and paid sick time.
Recognition programs and rewards.
Tuition reimbursement.
Learning and career advancement opportunities.
Full-time team members are offered medical, dental, and vision insurance, a 401(k) plan, paid time off, and travel benefits.