Front Desk Clerk - Part-Time
About The Position
The Front Desk Clerk provides smooth guest arrival and departure procedures while maintaining high hospitality standards. The role verifies room blocks, pre-registration, and room pre-assignments, and assigns rooms according to factors such as room location, rate, guaranteed room type, Marriott Rewards membership, and group status. The clerk handles guest concerns professionally and promptly, identifies appropriate solutions, and helps ensure guest satisfaction. The position also supports reservations, guest inquiries, account accuracy, cash handling, and front desk reporting. The clerk helps create a welcoming and memorable guest experience through attentive, knowledgeable, and efficient service.
Responsibilities
- Greet guests warmly and professionally, creating a welcoming atmosphere.
- Assign rooms based on room location, rate, room-selling strategies, guaranteed room types, Marriott Rewards membership, or group status.
- Issue room keys and provide escort instructions to the bellhop.
- Respond to guest inquiries about hotel services, registration, local amenities, entertainment, and travel directions; provide recommendations.
- Maintain current knowledge of in-house groups and events and local events.
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
- Handle future and same-day reservations and accommodate walk-in guests.
- Conduct guest check-ins and check-outs efficiently, knowledgeably, and professionally.
- Assist guests with front desk safe deposit boxes while ensuring security and confidentiality.
- Post, correct, or adjust charges to guest accounts and maintain accurate records.
- Follow hotel credit, cash-in-advance, and check-cashing procedures.
- Complete front desk reports accurately and on time.
- Handle cash transactions accurately and with integrity, following cash-handling procedures.
- Handle guest concerns promptly and professionally, finding appropriate solutions to support guest satisfaction.
Benefits
- Collaborative work environment
- Opportunities for growth
- Opportunity to work with a passionate team
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
