Front Desk Clerk (Part-Time)

Hilton Grand Vacations • Virginia Beach, VA

1d

About The Position

The Front Desk Clerk is responsible for providing positive and memorable experiences for owners and guests while checking them in and out, responding to requests, assisting with reservations, and sharing information about local attractions and resort amenities. The role maintains accurate reservation records, resolves unit availability, processes invoices and payments, and maintains safety deposit boxes. It also coordinates housekeeping and maintenance requests, keeps the front desk stocked and prepares arrival packets, and types correspondence and reports for management as needed.

Requirements

• Proficient English interpersonal skills, including verbal and written communication with guests, owners, and coworkers, and comprehension of job assignments.
• Open availability to accommodate schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service, cash handling, and data entry experience.

Nice To Haves

• High school graduate or equivalent.
• Prior hospitality, front desk, relevant work history, or related experience.
• Bilingual.

Responsibilities

• Provide positive and memorable interactions with owners and guests during check-in and check-out and when responding to requests.
• Enter information accurately into the computerized reservations system and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
• Restock the front desk with supplies and prepare arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Health care options, including medical, dental, and vision, with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed