Front Desk Clerk (Part-Time)

Hilton Grand Vacations • Virginia Beach, VA

1d

About The Position

Hilton Grand Vacations is hiring a part-time Front Desk Clerk to support guests and owners at its vacation property. The role focuses on providing positive, memorable service during check-in and check-out and when responding to requests. The clerk also handles reservations, payment collection, front-desk supplies, safety deposit boxes, work orders, and information about local attractions and resort amenities.

Requirements

• Proficient English interpersonal skills to communicate verbally and in writing with guests, owners, and coworkers, and to fully understand job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service, cash handling, and data entry experience.

Nice To Haves

• High school graduate or equivalent.
• Prior hospitality, front desk, or relevant work history or related experience.
• Bilingual.

Responsibilities

• Create positive and memorable interactions with owners and guests while checking them in and out and responding to requests.
• Enter information into the computerized reservations system and maintain accurate records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
• Restock the front desk and prepare arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision coverage with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed