Front Desk & PBX Clerk

PENN Entertainment•East Chicago, IN

About The Position

The Front Desk & PBX Clerk provides friendly, efficient guest service during check-in and check-out, makes and confirms reservations, and assists guests with questions or problems. The role obtains information needed to guarantee rooms, including identification and credit card verification, and may perform Front Desk, Call Center, and other hotel-related duties. The clerk keeps the Hotel Services Supervisor informed of problems and, when assigned to the grave shift, performs Night Audit duties and completes the Flash Report accurately and on time. The position handles reservation inquiries according to established guidelines, including requests for complimentary accommodations, and supports resort revenue by selling reservations according to predetermined rate strategies. The clerk accurately enters reservations into the computer system, shares information about local services and events, and assists the Player Development team with reservations and requests. Group-block responsibilities include entering room lists, controlling inventory, coordinating casino reservations, checking resort room arrivals, and maintaining professional relationships with related departments. The clerk also verifies duties and examines work for accuracy, neatness, and compliance with policies and procedures; stays current on casino activities; answers phones; assists with clerical tasks; and performs other related duties as assigned.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and money-handling skills.
Excellent interpersonal skills.
Good oral and written communication skills; fluency and literacy in English.
Ability to work efficiently in a team-oriented environment.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Ability to listen and respond to visual and aural cues.
Good problem-solving and reasoning skills.

Nice To Haves

Hotel Front Desk experience preferred.

Responsibilities

Provide friendly and efficient service to guests during check-in and check-out.
Make and confirm reservations and assist guests with questions or problems.
Obtain information necessary to guarantee rooms, such as identification and credit card verification.
Perform Front Desk, Call Center, and other hotel-related duties when necessary.
Keep the Hotel Services Supervisor informed of problems.
When assigned to the grave shift, perform Night Audit duties and complete the Flash Report accurately and on time.
Answer reservation inquiries according to established guidelines, including assisting guests requesting complimentary accommodations.
Maximize resort revenues by selling reservations according to predetermined rate strategies.
Enter reservations accurately into the computer system in accordance with departmental policy and procedure.
Provide guests with information about local services and events.
Assist the Player Development team with reservations and requests.
Manage group blocks, including entering room lists, controlling inventory, coordinating casino reservations, checking resort room arrivals, and maintaining professional relationships with associated departments.
Verify duties and examine work for accuracy, neatness, and adherence to established policies and procedures.
Remain current on casino activities and assist guests with inquiries.
Answer phones and assist with clerical tasks.
Perform other related and compatible duties as assigned.

Benefits

Wellness programs designed to support team members' financial, physical, and mental well-being.
Day-one medical coverage may vary by position.
401(k) matching may vary by position.
Annual performance bonus may vary by position.
Paid time off earned according to local policy and increasing with length of employment.

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