Front Desk Clerk

Concord Hospitality Enterprises • Wilmington, NC

6d

About The Position

The Front Desk Clerk creates exceptional guest experiences by providing friendly, attentive service and ensuring guests feel welcomed, supported, and valued throughout their stay. The role handles guest arrivals and departures, reservations, inquiries, payments, and records while maintaining an organized front desk and lobby. The clerk communicates guest feedback, maintenance needs, and operational updates and follows safety, security, and emergency procedures. The position requires a flexible schedule, including evenings, weekends, and holidays, and may involve standing for extended periods and lifting up to 40 lbs. The listed hourly rate is $15.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Previous hospitality or customer service experience.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Accurately process payments, cash transactions, and guest account charges.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Benefits

• Medical, dental, and vision insurance plans for full-time associates.
• Life insurance with short-term and long-term disability options for full-time associates.
• 401(k) with company match for full-time associates.
• Tuition assistance for full-time associates.
• Discounted room rates at Concord-managed hotels for full-time associates.
• Training and development and career advancement opportunities for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED