Front Desk Clerk

Marriott • Boston, MA

13d

About The Position

The Front Desk Ambassador is one of the first hotel representatives guests encounter and creates a friendly, authentic, personalized check-in experience. The role involves reading guest cues, helping guests feel at home, sharing intriguing information about the locale, and making the guest experience smooth and easy. The ambassador works with colleagues across the hotel—including housekeeping, parking, and the Navigator—to anticipate and meet guest needs. The position calls for passion about the local area, attention to detail, and accuracy in guest information, reports, and secured transactions.

All associates are expected to maintain a safe work environment, follow company policies and procedures, present a clean and professional appearance, maintain confidentiality, comply with quality assurance standards, and protect company assets. The role involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. Its central purpose is to deliver an outstanding guest experience.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended period.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• Passion for the locale and local offerings.
• Attention to detail.
• Ability to read guest cues and tailor service accordingly.

Responsibilities

• Create a friendly, authentic, and personalized guest check-in experience.
• Read guest cues and adapt the approach to help guests feel at home.
• Provide guests with intriguing information about the locale and local offerings.
• Coordinate with hotel colleagues, including housekeeping, parking, and the Navigator, to anticipate and meet guest needs.
• Ensure guest information, reports, and transactions are accurate; secure transactions appropriately.
• Maintain a safe work environment and follow company policies, procedures, and quality assurance standards.
• Maintain a clean and professional appearance, protect company assets, and maintain confidentiality.
• Deliver a best-in-class guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED