Front Desk Clerk

Concord Hospitality Enterprises • Twinsburg, OH

10h

About The Position

The Front Desk Clerk plays a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring guests feel welcomed, supported, and valued throughout their stay. The role involves managing check-ins, check-outs, reservations, guest requests and inquiries, payments, guest records, and communication about guest feedback and operational needs. The clerk also maintains an organized front desk and lobby and follows safety, security, and emergency procedures.

The position requires a flexible schedule, including evenings, weekends, and holidays. Full-time associates are eligible to participate in a comprehensive benefits package. The company describes its culture as based on Quality, Integrity, Community, Profitability, and Fun, and emphasizes associate development, work-life balance, diversity, and customer service.

Requirements

• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plan insurance.
• Life insurance with short-term and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED