FRONT DESK CLERK

BROOK HOSPITALITY LLC • Glen Allen, VA

10d • $16 - $16

About The Position

The Guest Service Agent is responsible for checking guests in and out, making or managing reservations, answering questions about the hotel, and providing information and recommendations about activities in the surrounding area. The role involves obtaining or confirming guest information, assigning rooms, issuing keys, collecting payments, and supporting guests throughout their stay. The position is hourly, paid bi-weekly, and reports to the Front Office Manager.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent is preferred.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to the bell person or directly to guests, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
• Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with other front office and hotel departments.
• Report to scheduled shifts on time and in uniform in accordance with company policy.
• Know and comply with company policies and procedures pertaining to the position and its duties.
• Take the initiative to greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels
• Part-time associates have access to critical illness, hospital indemnity, accident insurance, and prepaid legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED