Front Desk Clerk

Indus Hotel Corp•Columbus, OH

7d•$15 - $16

About The Position

The Front Desk Clerk serves hotel guests by greeting them, performing guest transactions, answering the telephone, and operating front office equipment to provide high-quality guest relations. The role supports the Front Office Supervisor and manages front desk operations while meeting company standards for guest satisfaction. The clerk works with guests and hotel teams to coordinate arrivals and departures, handle front desk transactions and communications, support revenue goals, and address guest concerns. The position requires flexibility to work any shift, cover for other associates, and remain on duty until the next shift arrives. Associates are expected to follow hotel and brand standards, company policies, and the Mission, Values, and Vision of Indus.

Requirements

Excellent interpersonal, communication, and customer service skills.
English proficiency sufficient to understand business letters and memos and to communicate with customers and employees, including presentations, demonstrations, directions, and audits.
Ability to work any shift and fill in for other associates when needed.
Ability to remain at work until the next shift arrives.
Ability to comply with hotel and brand standards and company policies and procedures.
Ability to maintain professional conduct, courtesy, and respect toward guests and associates.
Ability to adapt to changing procedures, learn new skills, solve routine work problems, and seek assistance when unsure.

Nice To Haves

Customer service experience.
Hotel front desk experience.

Responsibilities

Greet guests and perform guest transactions, answer telephone calls, and operate necessary front office equipment.
Support the Front Office Supervisor and control and manage front office operations.
Help maximize revenue through upselling and downselling based on occupancy, rates, and competitors.
Coordinate daily arrivals and departures, including special requests.
Follow hotel cash-handling procedures and manage shift reports, cash drops, call-around tasks, and other front desk functions.
Keep the front office neat and organized and communicate daily activities to appropriate departments.
Seek guest feedback, address problems with management assistance, and work to exceed guest expectations.
Immediately report emergency situations and security issues to management.
Report health, safety, and hazard issues to a supervisor and maintain front desk health and safety standards.
Maintain working knowledge of crisis and emergency procedures to support the safety and well-being of guests and coworkers.
Maintain proper key control.
Attend meetings and training as requested.
Wear the required uniform and nametag and maintain personal cleanliness.
Comply with hotel and brand standards and company policies and procedures.
Work closely with the sales team to capitalize on revenue opportunities.
Use the property management system (PMS) effectively.
Be willing to work any shift and fill in when other associates are unable to work.
Continue working until the next shift arrives.
Send a daily end-of-shift activity report to the Supervisor and copy the General Manager.
Treat guests and associates professionally, courteously, and respectfully; maintain work habits that meet or exceed hotel standards for procedures, dress, grooming, punctuality, and attendance.
Adapt to changes in the work area and hotel procedures, learn or improve skills, solve routine problems, and ask for help when needed.