FRONT DESK CLERK
About The Position
The Front Desk Clerk checks in and checks out guests while providing professional, courteous customer service. The role maintains an operating bank, receives cash, credit cards, and comps, posts charges, settles folios, groups, and due outs, and communicates with supervisors and housekeeping. The clerk handles guest complaints and requests, stays informed about hotel, casino, outlet, and community events, and reviews relevant memos and documents. The position also contacts appropriate departments to resolve guest needs and recruits the hotel manager’s assistance in unique situations.
Requirements
- At least one year of experience in a customer service position.
- Computer literacy and capability with Microsoft Office.
- Strong decision-making and problem-solving skills.
- Meticulous attention to detail.
- Ability to work independently and as a member of a team.
Nice To Haves
- Previous experience in a hotel front desk or office setting is preferred.
Responsibilities
- Check in and check out guests while providing professional and courteous customer service.
- Maintain an operating bank and receive cash, credit cards, and comps in payment.
- Post charges and settle folios, groups, and due outs.
- Maintain proper communication with the supervisor and housekeeping.
- Handle guest problems and complaints courteously and professionally.
- Maintain knowledge of hotel, casino, outlet, and community events.
- Answer, record, and process guest calls, messages, requests, questions, and concerns.
- Contact appropriate individuals or departments to resolve customer requests.
- Review memos and documents for pertinent information.
- Seek the hotel manager’s assistance in unique situations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
