Front Desk Clerk

Marriott•St. Louis, MO

13d

About The Position

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process payments, check-outs, late or disputed charges, guest calls and messages, and other requests or concerns. Coordinate with Housekeeping on room readiness, communicate parking procedures, and arrange bell or valet assistance as needed. Provide directions and information about the property and local attractions. Run and verify daily arrival and departure reports, note special requests, and complete cashier and closing reports. Cash personal and traveler’s checks, count the bank at the start and end of the shift, and balance and deposit receipts according to Accounting specifications. Follow company safety, security, and other policies; report accidents, injuries, and unsafe conditions. Maintain a clean, professional appearance and protect confidential information and company assets. Welcome guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation. Communicate clearly and professionally, use appropriate telephone etiquette, and build positive working relationships. Meet quality assurance standards. The role may require standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as required.
No supervisory experience is listed as required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Process guest check-ins, confirm reservations, assign rooms, and issue and activate room keys.
Process room charges and other payments, check-outs, and late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and verify report accuracy.
Complete cashier and closing reports in the computer system.
Cash guests’ personal checks and traveler’s checks.
Count the bank at the beginning and end of the shift, and balance and deposit receipts according to Accounting specifications.
Follow company safety, security, and other policies and procedures; report accidents, injuries, and unsafe work conditions.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.