Front Desk Clerk

Hilton Grand Vacations•Wisconsin Dells, WI

4d•Onsite

About The Position

Hilton Grand Vacations is hiring a full-time Front Desk Clerk at Odyssey Dells Resort. The role supports resort operations by helping guests and owners have memorable vacation experiences. The clerk welcomes guests and owners, handles check-in and check-out, processes folios and payments, routes housekeeping and maintenance requests, keeps the front desk stocked and prepared, and answers and directs phone calls. Candidates must be available for varying shifts between 7:00 AM and 11:30 PM, including weekends and holidays. The position requires standing and walking for prolonged periods.

Requirements

Proficient English language skills.
Ability to multitask and prioritize duties to meet organizational deadlines and demands.
At least 6 months of customer service experience.
Ability to stand and walk for prolonged periods.
Availability for flexible day and evening shifts, including weekends and holidays.

Nice To Haves

Front Desk or Guest Services Agent experience.
Experience with cash and credit card transactions.
Resort hospitality or related industry experience.

Responsibilities

Greet guests and owners on arrival.
Check guests in and out.
Generate folios and collect payments.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and consistently restock the front desk with supplies, including preparing arrival packets and area information.
Answer phones and direct calls.
Perform other duties as assigned by the leader.

Benefits

Day 1 health benefits eligibility, including medical, dental, and vision options.
Recognition programs and rewards.
Travel discounts program.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Daily Pay.