Front Desk & PBX Clerk

Ameristar Casino Hotel East Chicago • East Chicago, IN

5d

About The Position

The Front Desk & PBX Clerk provides friendly, efficient service to hotel guests during check-in and check-out, handles reservations and guest questions, and performs front desk, call center, and other hotel-related duties as needed. The role supports resort revenue goals by following predetermined rate strategies and accurately processing reservations. It also assists with group block management, casino reservations, and coordination with resort departments. When assigned to the grave shift, the clerk performs Night Audit duties and completes the Flash Report.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Basic math and money-handling skills.
• Excellent interpersonal skills.
• Good oral and written communication skills; fluency and literacy in English.
• Ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and manage multiple priorities in a demanding work environment.
• Ability to listen and respond to visual and aural cues.
• Good problem-solving and reasoning skills.

Nice To Haves

• Hotel Front Desk experience preferred.

Responsibilities

• Provide friendly and efficient service during guest check-in and check-out.
• Make and confirm reservations and assist guests with questions or problems.
• Collect information needed to guarantee rooms, including identification and credit card verification.
• Perform Front Desk, Call Center, and other hotel-related duties as needed.
• Keep the Hotel Services Supervisor informed of problems.
• When assigned to the grave shift, perform Night Audit duties and complete the Flash Report accurately and on time.
• Answer reservation inquiries according to established guidelines, including assisting guests eligible for complimentary accommodations.
• Maximize resort revenues by selling reservations according to predetermined rate strategies.
• Enter reservations accurately into the computer system according to departmental policy and procedure.
• Provide guests with information about local services and events.
• Assist the Player Development team with reservations and requests.
• Manage group blocks, including entering room lists, controlling inventory, coordinating casino reservations, checking resort room arrivals, and maintaining professional relationships with associated departments.
• Verify duties and examine work for accuracy, neatness, and adherence to policies and procedures.
• Remain current on casino activities and assist guests with inquiries.
• Answer phones and perform clerical tasks.
• Perform other related and compatible duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED