FRONT DESK CLERK
About The Position
The Guest Service Agent is responsible for checking guests in and out, assisting with reservations, answering questions about the hotel, and sharing information and recommendations about activities in the surrounding area. The role involves confirming guest information, assigning rooms, activating and distributing keys, and collecting payment for room charges and other fees. The agent greets and registers guests, manages records of room availability and guest accounts, handles messages and inquiries, and may arrange reservations for rooms, restaurants, transportation, or entertainment. The position also involves following hotel and company policies, communicating with other departments, and providing friendly, warm service throughout the guest’s stay.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
- Teamwork, collaboration, and helping others succeed.
- Taking responsibility, serving as a role model, and willingness to keep learning.
- Positive, caring approach to guest service.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to a bell person or directly to guests, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer inquiries about hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or Champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front office and hotel departments.
- Report for scheduled shifts on time and in uniform in accordance with company policy.
- Know and comply with company policies and procedures related to the position and its duties.
- Greet guests in a friendly and warm manner and provide service that creates positive memories.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Short- and long-term disability insurance
- Pet insurance
- Gym membership discounts
- Paid time off
- Paid holidays
- Discounts on tickets, rental cars, and attractions
- Footwear discounts
- 401(k) plan with company match
- Employee discounts at branded hotels
- Part-time associates have access to critical illness insurance, hospital indemnity, accident insurance, and prepaid legal resources
- Opportunities for growth and advancement
- Promotion from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
