Front Desk Clerk Part Time - Hilton Garden Inn San Marcos

Concord Hospitality Enterprises • San Marcos, TX

2d

About The Position

The Front Desk Clerk creates exceptional guest experiences by providing friendly, attentive service and ensuring guests feel welcomed, supported, and valued throughout their stay. The role handles guest arrivals and departures, reservations, requests, inquiries, payments, and records; communicates operational needs; and maintains an organized front desk and lobby while following hotel safety and security procedures. The position requires a flexible schedule, including evenings, weekends, and holidays. The posting identifies this role as part-time. Benefits described are available to full-time associates only.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Previous hospitality or customer service experience.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Benefits

• Competitive wages (full-time associates only).
• Medical, dental, and vision insurance (full-time associates only).
• Life insurance with short-term and long-term disability options (full-time associates only).
• 401(k) with company match (full-time associates only).
• Tuition assistance (full-time associates only).
• Discounted room rates at Concord-managed hotels (full-time associates only).
• Training and development and career advancement opportunities (full-time associates only).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED