Front Desk Manager - Hilton Garden Inn Denver Union Station

Sage Hospitality•Denver, CO

3d•$62,000 - $66,000•Onsite

About The Position

The Front Desk Manager oversees the daily operation of the Front Desk and serves as a primary contact for guests and other hotel departments. The role ensures efficient guest registration, checkout, and telephone service; ensures front desk agents perform their duties in accordance with established policies and procedures; and assists with hiring and training Front Desk Agents.

Requirements

High school diploma or equivalent.
At least two years of experience as a front desk supervisor, or at least four years of hotel front office experience.
Working knowledge of guest services, hotel services, policies, or operations.
High-school-graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash register systems.
Ability to read written communications and a monochrome computer screen.
Comprehension and literacy sufficient to review correspondence, initiate reports, and conduct training.
Ability to reach all areas of the hotel to assist clients.
Ability to carry and lift files and office items weighing up to 25 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Ensure guest arrival and departure procedures are followed accurately, smoothly, and promptly.
Ensure the front desk team accurately calculates and posts monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures, so guests receive precise charges at checkout and hotel records remain accurate.
Control front desk cash transactions and maintain responsibility for the personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager regarding performance evaluations, discipline, and terminations as appropriate.
Coordinate guest-service efforts, including group arrivals and departures and guest transportation, while maximizing the guest experience through high-quality customer service.
Coordinate activities and foster good relations with valet and taxi services.
Provide information and help staff recommend area restaurants, theaters, community events, and activities to support guest satisfaction.
Follow up promptly and professionally on guest complaints or problems.
Implement emergency training and procedures to protect hotel guests, staff, and company assets.
Ensure all Front Desk Associate duties are completed daily.
Assist with hiring and training Front Desk Agents.

Benefits

Medical, dental, and vision insurance.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the Company’s 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Unlimited PTO.
Free on-site parking or a complimentary RTD MyRide pass.
Discounts on hotels, restaurants, and more.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.