Front Desk Agent - FT - Hilton Garden Inn Denver Union Station

Sage Hospitality Group • Denver, CO

2d • Onsite

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. The role handles telephone and in-person inquiries about reservations, hotel information, and guest concerns. The agent completes guest check-in and check-out, processes payments and guest accounts, answers questions, accepts reservations, operates the PBX, and maintains a friendly and courteous demeanor. The position is at the Hilton Garden Inn Denver Union Station and pays $21.00 per hour. The posting is open until 11/30/2026 or until filled.

Requirements

• High school diploma or equivalent.
• High-school-graduate-level mathematical aptitude; knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when handling customer-service problems, including stressful and highly emotional situations.
• Highly organized and attentive to written and verbal details, particularly while performing multiple tasks.
• Ability to read written communications and a monochrome computer screen; operate computer, calculator, and telephone keyboards; understand and follow verbal and written instructions; work on multiple tasks; and communicate verbally and in writing.
• Ability to reach all areas of the hotel to assist clients; occasional carrying and lifting of files and office items up to 25 pounds.

Responsibilities

• Greet arriving guests and complete daily check-in procedures using manual and computerized methods.
• Facilitate guest check-out by following established procedures, closing guest accounts, and preparing rooms for the next sale.
• Calculate and post payments, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
• Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
• Maintain good customer relations by staying informed about in-house and area events and responding knowledgeably to guest questions and concerns.
• Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Control front-desk cash transactions and maintain responsibility for a personal bank as specified by hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor.

Benefits

• Medical, dental, and vision insurance for full-time team members.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Paid time off for vacation, sick time, and holidays.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition reimbursement.
• Free on-site parking or complimentary RTD MyRide pass.
• Discounts on hotels, restaurants, and more.
• Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED