Front Desk Manager - Hilton Garden Inn Denver Union Station
About The Position
The Front Desk Manager is responsible for the daily operation of the Front Desk and serves as the main contact for guests and other hotel departments. The role ensures efficient guest registration, checkout, and telephone service, and that front desk agents complete their duties according to established policies and procedures. The Front Desk Manager also assists with hiring and training Front Desk Agents. The position is at the 233-room Hilton Garden Inn Denver Union Station. The listed salary is $62,000–$66,000 per year. The posting is open until December 7, 2026, or until filled.
Requirements
- High school diploma or equivalent.
- At least two years of experience as a front desk supervisor, or at least four years of hotel front-office experience.
- Working knowledge of guest services, hotel services, policies, or operations.
- High-school-graduate-level mathematical aptitude.
- Knowledge of standard cash-handling procedures and computerized cash-register systems.
- Ability to read written communication and a monochrome computer screen.
- Comprehension and literacy sufficient to review correspondence, initiate reports, and conduct training.
- Ability to stand for 90% of the shift, bend and kneel repeatedly, and reach all areas of the hotel to assist clients.
- Ability to occasionally carry and lift files and office items weighing up to 25 pounds.
Nice To Haves
- Bilingual ability is helpful but not required.
Responsibilities
- Ensure guest arrival and departure procedures are followed accurately, smoothly, and promptly.
- Ensure the front desk team accurately calculates and posts payments, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
- Control front desk cash transactions and maintain responsibility for a personal bank in accordance with hotel bank agreement policy.
- Assist and make recommendations to the Assistant General Manager regarding performance evaluations, discipline, and terminations as appropriate.
- Coordinate guest service efforts, including group arrivals and departures and guest transportation, while maximizing the guest experience through quality customer service.
- Coordinate activities and foster good relations with valet and taxi services.
- Provide information and assist staff in recommending area restaurants, theaters, community events, and activities.
- Follow up promptly and professionally on guest complaints or problems.
- Implement emergency training and procedures to protect hotel guests, staff, and company assets.
- Ensure all Front Desk Associate duties are completed daily.
- Assist with hiring and training Front Desk Agents.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligibility to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition reimbursement
- Unlimited PTO
- Free on-site parking or complimentary RTD MyRide pass
- Discounts on hotels, restaurants, and other offerings
- Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
