Front Office Manager- Hilton Garden Inn Lexington- Georgetown

Rainmaker Team•Georgetown, KY

23h

About The Position

RAINMAKER TEAM LLC is seeking a dynamic and experienced Guest Services Manager to oversee front desk and guest services operations at the Hilton Garden Inn Lexington- Georgetown. The manager will lead a team of guest service agents, ensure tasks are completed efficiently and to high standards, and provide excellent customer service in a fast-paced environment.

Requirements

At least 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.
Strong leadership and communication skills.
Ability to multitask and handle a high-volume workload.
Proficiency with computer systems and software, such as Microsoft Office and property management systems.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
Oversee daily front desk operations, including guest check-ins, check-outs, and requests.
Ensure tasks are completed efficiently and to high standards, maintain a clean and organized lobby, and adhere to safety protocols.
Provide excellent customer service by assisting guests with questions and needs and handling complaints and concerns.
Monitor and maintain inventory levels, including ordering and restocking as needed.
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
Perform other duties as assigned.