Hilton Pasadena - Front Desk Agent
About The Position
The Front Desk Agent provides a welcoming and smooth guest experience, serving as the face of the hotel from check-in through farewell. The role handles reservations, guest requests, check-ins, check-outs, and financial details while coordinating with the team and responding promptly to problems. The position is at the Hilton Pasadena, a hotel near Old Pasadena that offers a pool, fitness center, and on-site dining. Candidates should have a high school diploma or equivalent. Hotel or related-field experience is preferred, as is familiarity with hotel management software and Microsoft Office. Full-time hires become eligible, after an initial waiting period, for a benefits package that includes medical, dental, and vision coverage; short- and long-term disability income; term life and AD&D insurance; paid time off; an employee assistance program; and a 401(k) retirement plan. Daily Pay is also offered; candidates can ask the recruiter for details.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software and the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Welcome guests and provide friendly, high-quality service throughout their stay.
- Communicate clearly with guests and coordinate with team members.
- Respond quickly to challenges and resolve guest issues.
- Manage reservations, check-ins, check-outs, and financial details.
- Handle guest questions and requests.
Benefits
- Daily Pay
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability income
- Long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
