Front Desk Agent\ Tru by Hilton\ Georgetown
About The Position
Onix Hospitality is seeking a full-time Front Desk Agent for Tru by Hilton Georgetown in Georgetown, Delaware. The agent represents the hotel throughout each guest’s stay, assisting with reservations, registration, room assignments, payments, guest requests, and information about hotel services. The role coordinates closely with housekeeping and engineering to keep room status current and address maintenance needs, and helps maintain the lobby and coffee stations and assist with breakfast during slower periods. The agent is expected to follow safety, emergency, cash-handling, credit-card, and safe-deposit procedures; use suggestive selling to promote rooms and hotel services; stay informed about hotel operations and events; promptly report unusual occurrences; and represent the property brand and Onix Hospitality professionally and courteously.
Requirements
- High school graduate or equivalent.
- At least 1 year of previous front desk experience; experience in a large-volume property is preferred.
- Hotel computer experience.
- Ability to type 30–35 words per minute.
- Excellent verbal and written communication skills.
Nice To Haves
- Previous front desk experience in a large-volume property.
Responsibilities
- Determine guests’ reservation status and length of stay; assist with registration and assign rooms, accommodating special requests when possible.
- Verify guests’ payment methods and follow established credit-checking procedures.
- Record and communicate guest and room information to appropriate hotel personnel.
- Coordinate room-status updates with housekeeping, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance and repair work with engineering and maintenance.
- Maintain guest-room key storage and supervise access to safe-deposit boxes; follow procedures for issuing and closing boxes.
- Use the reservation system to make, change, and cancel reservations and assist guests as needed.
- Post and file charges to guest, master, house, and meeting-room accounts; follow proper credit-card and cash-handling procedures.
- Present options and alternatives to guests, assist them with choices, and use suggestive selling to promote rooms and other hotel services.
- Know available room types and locations and the property’s activities and services; communicate daily with reservation sales.
- Follow safety and emergency procedures and accident-prevention policies.
- During slower periods, help maintain the lobby and coffee stations and assist with breakfast.
- Stay informed about daily operations and events and promptly report unusual occurrences to the Assistant General Manager or General Manager.
- Develop knowledge of property-specific brands and the Onix Hospitality portfolio, and represent the property and company professionally and courteously.
- Become familiar with hotel guests and their special requests and ensure their needs are met.
Benefits
- Competitive salary
- Affordable medical, dental, and vision benefits for employees and their families
- 401(k) retirement plan with company match
- Flexible spending accounts (FSA)
- Paid time off and paid holidays
- Short-term disability and maternity leave options
- Personal and family medical leave
- Company-provided life insurance and long-term disability coverage
- Employee perks program
- Discounted entertainment tickets through Tickets At Work
- Tuition reimbursement
- In-facility training and in-service programs
- Employee assistance program
- Free will and estate preparation services
- Optional legal and identity protection services
- Verizon Wireless discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
