Front Desk Agent-Courtyard by Marriott

Lexima • Charlotte, NC

22h • Onsite

About The Position

The Front Desk Agent at the Courtyard by Marriott Charlotte Airport North provides attentive, courteous, and efficient service to guests before arrival and throughout their stay while helping maximize suite revenue and occupancy. The role handles reservations and guest inquiries during the shift and develops strong service skills when working with guests, clients, and coworkers.

The agent manages check-ins and check-outs, responds to and follows up on guest requests and concerns, provides information about hotel services and the local area, and coordinates delivery of packages, mail, and messages. The role also supports reservations, suite inventory, guest satisfaction, front-office organization, accurate cash handling, and compliance with hotel and brand policies.

The position requires weekend and holiday work. It involves standing throughout the shift and frequently performing a range of movements and activities, with occasional lifting or moving of items weighing up to 25 pounds. Reasonable accommodations may be made when they do not create an undue hardship for the company.

Requirements

• High school diploma or equivalent required.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Ability to assimilate complex information and data from different sources and adapt it to the needs of a particular situation.
• Ability to anticipate, prevent, identify, and solve workplace problems.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to listen to, understand, clarify, and resolve concerns raised by clients, guests, and coworkers.
• Ability to maintain composure and objectivity under pressure.
• Effective oral and written communication skills.
• Availability to work weekends and holidays.
• Valid driver's license.
• Fluency in English.
• Ability to stand throughout the entire shift.
• Ability to frequently stand, walk, sit, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
• Ability to occasionally lift and/or move up to 25 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• A degree emphasizing Hotel Management, Hospitality Management, or a related field.
• Previous hospitality experience.

Responsibilities

• Provide attentive, courteous, and efficient service to guests before arrival and throughout their stay.
• Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
• Respond attentively and efficiently to guest requests, problems, complaints, and accidents raised at the front desk or through reservations, and follow up to ensure guest satisfaction.
• Answer guest inquiries about hotel services, amenities, and the area.
• Arrange delivery of packages, mail, and messages to guests as needed.
• Follow Lexima and brand credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, closed-out dates, and restricted dates.
• Obtain required information for room reservations and follow rate-quoting guidelines.
• Operate relevant aspects of the front desk computer system.
• Contribute to guest satisfaction survey results.
• Use appropriate phone skills and Lexima/brand selling guidelines during inquiry calls.
• Consistently perform above average in the mystery call process.
• Follow up on wait-list reservations and manage suite inventory.
• Complete the shift responsibility checklist and keep the front-office area clean and organized.
• Comply with Lexima/brand standards and regulations to support safe and efficient hotel operations.
• Participate in employee meetings, events, and other functions required by management.
• Follow Lexima/brand policies and hotel rules and understand hotel terminology, amenities, and services.
• Understand emergency procedures and be prepared to assist when necessary.
• Operate radios efficiently and professionally and use proper radio etiquette when communicating with hotel staff.
• Handle cash accurately at the front desk.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED