Courtyard Houston by The Galleria - Front Desk Agent

Aimbridge Hospitality • Houston, TX

4d • Onsite

About The Position

The Front Desk Agent is responsible for welcoming hotel guests, managing check-ins and check-outs, and providing friendly, attentive service throughout each guest interaction. The role serves as the face of the hotel and helps make guest stays smooth and memorable.

The agent keeps front-desk operations organized while handling reservations, guest requests, and financial details. The position requires full weekend availability and a mix of shifts: 7 a.m.–3 p.m. and 3 p.m.–11 p.m. Hotel or related-field experience is preferred. Familiarity with hotel management software and Microsoft Office is expected.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.
• Full weekend availability.
• Availability for a mix of 7 a.m.–3 p.m. and 3 p.m.–11 p.m. shifts.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide warm, high-quality service.
• Handle guest questions and requests to help make stays enjoyable.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly and effectively to problems or unexpected challenges.
• Manage reservations, check-ins, and check-outs.
• Handle financial details and keep front-desk operations organized.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income insurance
• Long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED