Front Desk Agent | Hamilton Courtyard

SHANER • Hamilton, OH

9h • Onsite

About The Position

The Front Desk Agent provides courteous and efficient service to hotel guests and visitors at the Courtyard by Marriott Hamilton. The role handles guest check-ins and check-outs, payments, guest questions, and complaints while following established hotel requirements and cash-handling policies. The agent also generates and distributes daily reports and coordinates with Housekeeping to resolve room-status discrepancies. The position requires a flexible schedule that may include weekends, holidays, and varied shifts.

Requirements

• High school graduation or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
• Knowledge of local activities and attractions appropriate for the hotel's clientele.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Provide superior guest service and check guests in and out courteously and efficiently.
• Process guest payments according to established hotel requirements and adhere to payment, cash-handling, and credit policies and procedures.
• Provide information and services to guests and visitors in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies on the room-status report with Housekeeping.
• Work a flexible schedule, including weekends, holidays, and varied shifts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED