Courtyard by Marriott Sedona - Front Office Supervisor
About The Position
The Front Office Supervisor is a crucial leader at the Courtyard by Marriott in Sedona, Arizona. The role leads the delivery of high-quality customer service, handles daily guest requests and issues, and serves as the Manager on Duty when the Assistant Manager is not present. The supervisor trains and supports front office team members, assigns and observes their work, and helps ensure compliance with franchise standards, hotel policies, and operating procedures. Shifts vary according to hotel needs. The primary shift is a mid shift, approximately 12:00 p.m. to 8:30 p.m., with evening and weekend availability required. The position may also cover morning, evening, and overnight desk shifts, including at short notice. Candidates should enjoy developing and recognizing team members, providing exceptional guest service, and making thoughtful decisions to resolve staff and guest concerns. Hospitality experience is required. A strong background leading a customer service team is strongly preferred, and Marriott Select Service experience is preferred. The employer participates in background checks for potential new hires.
Requirements
- Hospitality experience is required.
- One-year certificate from a college or technical school, or 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to perform each essential duty satisfactorily, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.
- Evening and weekend availability is required.
- Ability to cover morning, evening, and overnight desk shifts as needed, sometimes at short notice.
Nice To Haves
- A strong background leading a customer service team is strongly preferred.
- Marriott Select Service experience is preferred.
Responsibilities
- Perform Guest Service Agent functions as scheduled by Management.
- Provide training, including safety training, to front office staff as directed by Management.
- Assist in selecting Guest Service Agents.
- Assist in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
- Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
- Correspond with groups and travel agents to address special room and rate requests.
- Assist with sales and marketing efforts as directed.
- Assign duties to Guest Service Agents and observe performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
- Answer inquiries about hotel policies and services.
- Perform the General Manager’s functions in their absence.
- Assist the General Manager in conducting staff meetings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
