Residence Inn by Marriott Sedona - Front Office Supervisor - Hotel Leadership
About The Position
The Residence Inn by Marriott in Sedona, Arizona, is seeking a Front Office Supervisor to lead their front desk team and ensure exceptional guest experiences. This role is ideal for someone who leads with positivity, enjoys helping others succeed, and can effectively resolve challenges. The supervisor will play a key role in coaching front desk associates, addressing guest concerns, and maintaining smooth hotel operations. This opportunity is suitable for experienced hotel professionals looking for a leadership advancement or customer service leaders transitioning into the hospitality industry.
Requirements
- Previous hospitality experience is required.
- Loves hospitality and providing exceptional customer service.
- Enjoys teaching, mentoring, and helping others succeed.
- Can stay calm and make good decisions when unexpected situations arise.
- Communicates effectively and stays organized in a fast-paced environment.
- Leads by example and treats guests and associates with respect.
- Is dependable, adaptable, and comfortable taking initiative.
- Is ready to take ownership and help create a positive team culture.
- Relevant education, training, or an equivalent combination of experience is welcome.
Nice To Haves
- A background in customer service leadership or supervision is strongly preferred.
- Marriott Select Service experience is a plus.
Responsibilities
- Oversee daily front desk operations and set the standard for outstanding customer service.
- Train, coach, and support front desk associates.
- Recognize great performance and help team members improve.
- Handle guest questions, requests, and concerns with professionalism and care.
- Coordinate schedules, assignments, and front desk coverage.
- Support reservations, guest payments, cash handling, and daily front desk procedures.
- Ensure compliance with Marriott brand standards, hotel policies, and operating procedures.
- Communicate with guests, travel agents, and group contacts to coordinate special requests.
- Assist with staff meetings, sales and marketing efforts, and other hotel initiatives.
- Act as Manager on Duty when the Assistant Manager is not present and help oversee hotel operations.
Benefits
- Earn $22–$24 per hour.
- Make an impact. Help create memorable experiences for guests visiting beautiful Sedona.
- Lead and develop a team. Coach associates, celebrate their successes, and help them grow.
- Take ownership. Make thoughtful decisions and help resolve real-world challenges.
- Build your career. Gain valuable leadership experience in hotel operations and guest services.
- Be part of a great team. Join a team looking for a supportive, engaged leader who brings out the best in others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
