Front Desk Clerk

Hilton Grand Vacations • Orlando, FL

1d

About The Position

The Front Desk Clerk delivers positive and memorable experiences for owners and guests while checking them in and out, responding to requests, and assisting with reservations and changes. The role maintains reservation records, resolves unit availability, generates invoices, collects payments for rentals and merchandise, and maintains safety deposit boxes. It also coordinates housekeeping and maintenance requests with the appropriate personnel, keeps the front desk stocked and prepares arrival packets, provides information about local attractions and resort amenities, and types correspondence and reports for management as needed.

The position requires professional, courteous guest service, including when handling upset guests or difficult situations, along with the ability to adapt to schedule changes, cover shifts on short notice, and prioritize multiple responsibilities. Hilton Grand Vacations describes a range of benefits for full-time Team Members, including health coverage, paid time off, travel benefits, retirement savings, tuition reimbursement, employee stock purchase, and learning and advancement opportunities.

Requirements

• Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
• Courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• At least 6 months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and when responding to requests.
• Enter and maintain information in the computerized reservations system.
• Resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Stock the front desk and prepare arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation program and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.
• Paid Time Off (PTO) program.
• Excellent travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed