Front Desk Clerk

Hilton Grand Vacations • Four Corners, FL

2d

About The Position

The Front Desk Clerk provides welcoming and professional service to owners and guests, including checking them in and out, responding to requests, and helping with reservations. The role maintains reservation records, processes invoices and payments, manages safety deposit boxes, and coordinates housekeeping and maintenance requests with the appropriate personnel. It also involves keeping the front desk stocked, preparing arrival packets, sharing information about local attractions and resort amenities, and typing correspondence and management reports as needed.

Requirements

• Proficient English-language and interpersonal skills, with the ability to communicate verbally and in writing.
• Courteous, professional attitude and presentation, including when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Ensure every interaction with an owner or guest is positive and memorable while checking them in and out and responding to their requests.
• Enter information into the computerized reservation system to update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect amounts due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk, including preparing arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision insurance, with health benefits eligibility from day one.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed