Front Desk Clerk

Hilton Grand Vacations • Orlando, FL

2d

About The Position

The Front Desk Clerk provides a positive, memorable experience for owners and guests while checking them in and out, responding to requests, and assisting with reservations. The role maintains reservation records, resolves unit availability, generates invoices, collects payments for rentals and merchandise, and maintains safety deposit boxes. The clerk also routes housekeeping and maintenance requests to the appropriate personnel, keeps the front desk stocked and prepares arrival packets, provides information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.

Requirements

• Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
• A courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front Desk/Guest Services Agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Ensure every interaction with an owner or guest is positive and memorable while checking them in and out and responding to their requests.
• Enter information into the computerized reservations system to update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision insurance, with health benefits eligibility from day one.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement.
• Employee stock purchase program.
• Learning and advancement opportunities.
• Paid Time Off (PTO) program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed