Front Office Desk Clerk

Best Western Plus•Steubenville, OH

About The Position

The Front Office Desk Clerk works at Best Western+ Steubenville to create a welcoming environment for guests and support smooth, efficient hotel operations. The role involves guest check-in and check-out, reservations, phone communication, customer service, cash handling, and maintaining clean and organized common areas. The position includes 8-hour shifts to ensure coverage during operational hours. Competitive pay and opportunities for advancement are available.

Requirements

Previous experience in front desk, hospitality, or customer service is preferred.
Strong communication and interpersonal skills.
Basic computer proficiency, including reservation and booking software.
Ability to handle money accurately and responsibly.
Excellent problem-solving skills and a customer-focused attitude.
Ability to work independently and as part of a team.
Reliable, punctual, and professional appearance.
Ability to stand for extended periods and perform physical tasks such as stocking and cleaning.

Responsibilities

Check guests in and out efficiently and accurately.
Answer phone calls promptly and professionally.
Make reservations and manage booking systems.
Provide exceptional customer service to guests.
Resolve guest issues and concerns promptly and courteously.
Stock pantry supplies and maintain cleanliness in common areas.
Keep the lobby and front desk area clean and organized.
Handle cash transactions accurately and securely.
Work 8-hour shifts to ensure coverage during operational hours.
Use computer skills to manage reservations, guest information, and communication.