Front Desk Clerk
About The Position
The Front Desk Clerk creates positive and memorable experiences for owners and guests while checking them in and out, responding to requests, and assisting with reservations. The role maintains reservation records, resolves unit availability, processes invoices and payments, maintains safety deposit boxes, and coordinates housekeeping and maintenance requests with the appropriate personnel. Additional duties include restocking the front desk, preparing arrival packets, sharing information about local attractions and resort amenities, and preparing correspondence and reports for management as needed.
Requirements
- Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
- A courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- Six months of customer service experience.
Nice To Haves
- Front desk or guest services agent experience.
- Experience with cash and credit card transactions.
- Resort hospitality or related industry experience.
Responsibilities
- Provide positive and memorable interactions with owners and guests during check-in, check-out, and in response to requests.
- Enter information into the computerized reservations system to update and maintain records.
- Use the reservation system to resolve unit availability and assist guests with reservations or changes.
- Generate invoices and collect payments due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Prepare and restock the front desk with supplies, including arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Paid time off
- Paid vacation
- Paid sick days
- Travel discounts
- Employee assistance program
- Tuition reimbursement
- Employee stock purchase program
- Learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
