Front Desk Clerk
About The Position
The Front Desk Clerk provides a positive and memorable experience for owners and guests while handling property check-ins and check-outs and responding to requests. The role maintains reservation records, helps guests with reservation availability and changes, processes invoices and payments, maintains safety deposit boxes, and coordinates housekeeping and maintenance requests with the appropriate personnel. The clerk also restocks the front desk, prepares arrival packets, shares information about local attractions and resort amenities, and types correspondence and reports for management as needed.
Requirements
- Proficient English and interpersonal skills, with the ability to communicate verbally and in writing.
- A courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- Six months of customer service experience.
Nice To Haves
- Front desk or guest services agent experience.
- Experience with cash and credit card transactions.
- Resort hospitality or related industry experience.
Responsibilities
- Create a positive and memorable experience for owners and guests during check-in and check-out and when responding to requests.
- Enter information into the computerized reservations system to update and maintain records.
- Use the reservation system to resolve unit availability and assist guests with reservations or changes.
- Generate invoices and collect amounts due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Restock the front desk and prepare arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Paid time off
- Paid vacation
- Paid sick days
- Travel discounts
- Recognition programs and rewards
- Employee assistance program supporting physical and mental wellbeing
- Tuition reimbursement
- Employee stock purchase program
- Learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
