FRONT DESK CLERK
About The Position
The Guest Service Agent checks guests in and out, helps guests reserve rooms in person and online, answers questions about the hotel, and provides information and recommendations about nearby activities. The role includes confirming guest information, assigning rooms, issuing keys, collecting payments, and supporting guests throughout their stay. The position is part-time and hourly at the Residence Inn Glen Allen in Glen Allen, Virginia. The Guest Service Agent reports to the Front Office Manager and has no supervisory responsibilities. The role requires a friendly, service-focused approach, attention to detail, and effective collaboration with hotel departments.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to bell staff or guests as appropriate, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front office and hotel departments.
- Report for scheduled shifts on time and in uniform in accordance with company policy.
- Know and comply with company policies and procedures related to the position and its duties.
- Take the initiative to greet guests in a friendly and warm manner.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Part-time associates have access to critical illness, hospital indemnity, and accident insurance.
- Part-time associates have access to prepaid legal resources.
- Growth and advancement opportunities across a portfolio of more than 70 hotels.
- Opportunities for advancement, including promotion from within.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
