Front Desk Clerk

Marriott•Oakland, CA

About The Position

The Front Desk Clerk processes guest check-ins and check-outs, confirms reservations, assigns rooms, activates room keys, and handles payments and disputed or late charges. The role responds to guest calls, messages, requests, questions, and concerns; coordinates with Housekeeping on room readiness; communicates parking procedures; and arranges bell or valet assistance when needed. The clerk provides directions and information about the property and local areas, reviews arrival and departure reports for accuracy and special requests, completes cashier and closing reports, cashes eligible personal and traveler’s checks, and balances and deposits receipts according to accounting procedures. The position requires following company safety, security, service, appearance, confidentiality, and asset-protection policies. The clerk welcomes guests, anticipates and addresses service needs, assists people with disabilities, communicates professionally, maintains positive working relationships, and meets quality standards. The role may also include other reasonable duties requested by supervisors. Marriott International describes an inclusive, non-discriminatory workplace, and the JW Marriott brand highlights training, development, recognition, camaraderie, and holistic well-being.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Clear and professional communication and appropriate telephone etiquette.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments, including room charges, cash, checks, debit cards, and credit cards.
Process guest check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures to guests and visitors and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests’ personal checks and traveler’s checks.
Count the bank at the beginning and end of the shift and balance and deposit receipts according to Accounting specifications.
Follow company safety and security policies and report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.