Front Desk Clerk
About The Position
The Front Desk Ambassador is one of the first people guests encounter and creates a friendly, authentic, and personalized check-in experience. The role involves reading guest cues, helping guests feel at home, and sharing intriguing information about the locale. The ambassador works with colleagues across the hotel to anticipate and meet guest needs, while providing accurate information, reports, and transactions. The role requires maintaining a safe work environment, following company policies and procedures, presenting a clean and professional appearance, protecting confidentiality and company assets, and complying with quality assurance standards. The position involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. The primary goal is to deliver an excellent guest experience.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No license or certification is required.
Nice To Haves
- Passion for the locale and local offerings.
- An eye for detail.
- A friendly, authentic, and personalized approach to guest service.
Responsibilities
- Create a friendly, authentic, and personalized guest check-in experience.
- Read guest cues and tailor interactions to help guests feel at home.
- Provide guests with interesting information about the local area and offerings.
- Coordinate with colleagues across the hotel to anticipate and meet guest needs.
- Provide accurate information, reports, and transactions.
- Maintain a safe work environment and follow company policies, procedures, and quality assurance standards.
- Maintain a clean and professional uniform and personal appearance.
- Protect confidential information and company assets.
Benefits
- A range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and encourage new adventures; eligibility and options vary by employment status, position, and location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
