Front Desk Clerk

Hilton Grand Vacations • Ridgedale, MO

3d • Onsite

About The Position

The Front Desk Clerk provides exceptional guest service at The Wilderness Club at Big Cedar by welcoming guests, processing check-ins and check-outs, managing phone calls, and responding to guest inquiries and requests. The position also supports reservations, room assignments, resort information, guest communications, records, and payment-related transactions. The role works with other resort departments to promote guest satisfaction and maintain a welcoming front desk and lobby environment. Candidates should be professional, attentive to detail, and able to multitask in a fast-paced resort setting. Flexible scheduling, including weekends and holidays, is required.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience in hospitality, hotel, resort, or a related service industry.
• Experience operating a multi-line telephone system or working as a phone operator or receptionist.
• Strong verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Phone etiquette and call management skills.
• Ability to multitask effectively while maintaining accuracy and professionalism.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

• Previous resort, hotel, or hospitality front desk experience.
• Experience with property management systems (PMS) such as TSW, AS400, HotSOS, Kipsu, or similar systems.
• Cash handling and point-of-sale (POS) experience.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer, screen, and direct incoming phone calls using a multi-line telephone system.
• Transfer calls, take messages, and provide information to guests and internal departments as a phone operator.
• Handle guest requests, complaints, and service recovery situations promptly and professionally.
• Assist guests with reservations, room assignments, resort information, and local area recommendations.
• Maintain accurate guest records and process payments, refunds, and billing adjustments.
• Coordinate with housekeeping, maintenance, security, and other departments to ensure guest satisfaction.
• Respond to emails and other guest communications in a timely manner.
• Monitor lobby and front desk operations to ensure a welcoming environment.
• Follow company policies, procedures, and cash-handling standards.
• Perform additional duties as assigned.

Benefits

• Benefits begin on the first day of work with no waiting period.
• Eligible U.S. regular full-time and part-time Team Members may receive a wide range of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED