Hotel Front Desk Clerk

Choctaw Nation of Oklahoma•Broken Bow, OK

About The Position

The Hotel Front Desk Clerk greets guests, checks them in and out, and responds to hotel inquiries to support guest satisfaction. The role reports to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager. The pay rate is $16.50 per hour. The schedule is Friday through Tuesday, 11:00 p.m. to 7:15 a.m., with Wednesday and Thursday off. Weekly Earned Wage Access is available as an option.

Requirements

Basic computer and keyboarding proficiency.
Ability to learn and use hotel systems, including the property management system (PMS), point-of-sale, payment, and telephone systems.
Customer-focused approach and professional, courteous guest service.
Effective verbal and written communication skills.
Ability to interact professionally with guests, coworkers, and other departments.
Ability to handle basic guest questions and requests and direct guests to appropriate resources.

Nice To Haves

Prior guest service experience.

Responsibilities

Check guests in, use their names when possible, verify their requested room type and rate, and arrange for luggage delivery.
Issue room keys, transmit and receive telephone messages, and schedule wake-up calls.
Answer questions about hotel services, operating hours, dining, entertainment, facilities, in-house events, directions, and local amenities.
Check guests out, assess guest satisfaction, collect keys, and post applicable charges, such as phone, internet, cable, and linen charges.
Settle guest bills by credit card or cash.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
Assign rooms and prepare daily rooming, housekeeping, and maintenance lists.
Screen and route telephone calls to rooms or hotel staff, maintain telephone logs, and take messages for guests.
Treat guests hospitably, accommodate special requests when possible, and resolve customer complaints.
Perform other responsibilities as assigned.