HOTEL FRONT DESK CLERK

Kunal LLC • City of Plattsburgh, NY

7d • $16 - $18 • Onsite

About The Position

Quality Inn & Suites of Plattsburgh is seeking a friendly and motivated Hotel Front Desk Clerk in Plattsburgh, NY. The role serves as the face of the hotel, creating positive first impressions and delivering guest experiences. This is a part-time overnight position, with shifts from 11:00 PM to 7:00 AM.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, with a guest-first attitude.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer proficiency.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Professional appearance and a positive, team-oriented demeanor.

Nice To Haves

• Previous hotel front desk, hospitality, or customer service experience.
• Experience with hotel property management system (PMS) software.

Responsibilities

• Greet and welcome guests and provide a warm, professional check-in experience.
• Accurately process guest check-ins and check-outs using hotel property management systems (PMS).
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room reservations, cancellations, and modifications by phone, email, and in person.
• Process payments, issue receipts, and maintain accurate cash-handling procedures.
• Coordinate with housekeeping and maintenance teams to support guest satisfaction.
• Provide local-area information and recommendations to guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED