Clerk, Front Desk - Hotel Vin

Coury Hospitality•Grapevine, TX

About The Position

The Front Desk Agent delivers an elevated, personalized arrival and departure experience and serves as a knowledgeable, gracious point of contact throughout each guest’s stay. The role requires exceptional communication, attention to detail, and professionalism to provide seamless service aligned with luxury and boutique hotel standards. The position performs guest check-in and check-out, handles transactions and billing inquiries, responds to guest communications, maintains guest and reservation records, and coordinates with hotel departments to support guest service. It also follows hotel security, privacy, emergency, health, safety, and sanitation procedures and supports sustainability initiatives. Additional or revised tasks may be assigned at the manager’s discretion based on business volume and work needs.

Requirements

Excellent verbal and written communication skills and a polished, service-oriented demeanor.
Strong attention to detail and organizational skills.
Ability to multitask and remain calm in a fast-paced environment.
Professional appearance and positive attitude.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Flexibility to work weekends, holidays, and varying shifts.
Ability to stand for extended periods and to sit, bend, reach, and move as needed throughout the shift.
Ability to operate computers, phones, and standard office equipment.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Prior front desk or guest services experience in a luxury or boutique hotel.
Proficiency with property management systems and basic computer applications.

Responsibilities

Greet guests professionally upon arrival and departure.
Accurately and efficiently perform check-in and check-out procedures using the property management system.
Communicate with guests to anticipate needs, respond to requests, and resolve concerns promptly.
Provide information about hotel amenities, services, dining options, and local attractions.
Process room assignments, upgrades, rate changes, and special requests in accordance with hotel policies.
Handle cash, credit card transactions, and billing inquiries accurately and in compliance with accounting procedures.
Respond professionally to guest inquiries by phone, email, and in person.
Maintain accurate guest records, reservations, and profiles while preserving confidentiality.
Coordinate with housekeeping, bell services, concierge, and maintenance to support seamless guest service.
Resolve guest concerns and complaints with empathy and professionalism, escalating issues when appropriate.
Maintain a clean, organized, and polished front desk and lobby presence.
Follow hotel security, privacy, and emergency procedures.
Adhere to health, safety, and sanitation regulations.
Support sustainability and environmentally responsible initiatives.