Clerk, Front Desk (Seasonal)- Hotel Vin

Coury Hospitality•Grapevine, TX

About The Position

The Front Desk Clerk creates a positive guest experience by welcoming and assisting guests, visitors, and staff in a warm, courteous manner. The role oversees guest registration and check-out, promotes hotel services and amenities, and provides helpful information about the hotel and the surrounding area. The position works closely with front office, administration, valet, bell, sales, and accounting staff, while following hotel service, safety, security, cash-handling, and confidentiality procedures. This is a seasonal, non-exempt position.

Requirements

Clearly and pleasantly communicate in spoken and written English with guests, management, and coworkers, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction.
Enjoy and thrive in public-facing work and be able to handle interactions with angry or upset guests.
Maintain a professional appearance and demeanor.
Know how to operate a computer keyboard and printer and accurately enter information into computer systems.
Have cashier experience and basic accounting skills.
Work quickly and thoroughly under pressure and manage more than one task at a time.
Maintain excellent attendance and punctuality.
Know the hotel facilities and features and the surrounding area and communities.
Be able to stand for long periods of time.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Greet guests, visitors, and staff professionally and promptly, and offer assistance when needed.
Register guests with reservations, assist walk-in visitors seeking accommodations, and set up accurate guest accounts according to their preferences.
Handle room changes and guest requests efficiently.
Maintain knowledge of hotel rates, promotions, room types, services, amenities, restaurant offerings and hours, and the hotel's historical significance.
Provide information about local attractions, community events, and nearby points of interest.
Address guest concerns and special requests; report service failures to management and take appropriate steps to restore guest satisfaction.
Settle guest accounts at check-out, process payments, and follow accounting and cash-handling procedures accurately.
Respond courteously and provide accurate information to guests, visitors, and coworkers.
Maintain proper key control and follow security measures and safety procedures, including life-safety and emergency evacuation protocols.
Work cooperatively with front office and administration staff, including Valets, Bellman, and Sales and Accounting teams; communicate relevant guest information to appropriate departments.
Handle lost-and-found items properly and report accidents, injuries, unsafe conditions, and maintenance issues to management or maintenance.
Wear the required uniform and meet professional grooming standards.
Protect the confidentiality of guest and hotel information.
Participate in ongoing training and perform other duties as assigned.