Clerk, Front Desk - Hotel Vin

Coury Hospitality•Grapevine, TX

2d•Onsite

About The Position

The Front Desk Agent delivers a personalized arrival and departure experience and serves as a knowledgeable, gracious point of contact throughout guests’ stays. The role requires strong communication, attention to detail, and professionalism to meet luxury boutique hotel service standards. The agent handles check-in and check-out, guest requests and concerns, payments and billing, and coordination with other hotel departments. The position also includes maintaining an orderly front desk and lobby, following security and safety procedures, and supporting environmentally responsible initiatives. Additional tasks may be assigned or revised based on business volume and operational needs.

Requirements

Excellent verbal and written communication skills and a polished, service-oriented demeanor.
Strong attention to detail and organizational skills.
Ability to multitask and remain calm in a fast-paced environment.
Professional appearance and positive attitude.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Flexibility to work weekends, holidays, and varying shifts.
Ability to stand for extended periods and to sit, bend, reach, and move as required during the shift.
Ability to operate computers, phones, and standard office equipment.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Prior front desk or guest services experience in a luxury or boutique hotel.
Proficiency with property management systems and basic computer applications.

Responsibilities

Greet guests professionally upon arrival and departure.
Perform check-in and check-out procedures using the property management system.
Communicate with guests, anticipate needs, address requests, and resolve concerns promptly.
Provide information about hotel amenities, services, dining options, and local attractions.
Process room assignments, upgrades, rate changes, and special requests according to hotel policies.
Handle cash and credit card transactions and billing inquiries in compliance with accounting procedures.
Respond to guest inquiries by phone, email, and in person.
Maintain accurate guest records, reservations, and profiles while protecting confidentiality.
Coordinate with housekeeping, bell services, concierge, and maintenance to support seamless guest service.
Resolve guest concerns and complaints empathetically, escalating issues as appropriate.
Maintain a clean, organized, and polished front desk and lobby.
Follow hotel security, privacy, and emergency procedures.
Adhere to health, safety, and sanitation regulations.
Support sustainability and environmentally responsible initiatives.