Hotel Front Desk Clerk

Churchill Downs Incorporated • Vicksburg, MS

7d

About The Position

The Hotel Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing keys, managing guest messages and room records, preparing statements, collecting payments, and making or confirming reservations. The role answers and routes PBX calls and gathers guest player club information when making Marketing room reservations. The clerk uses the player CMP system to assist guests at check-in and check-out and Visual One to compute bills and collect payments. The position also provides information about hotel and casino services and activities, coordinates with housekeeping and maintenance, records guest comments or complaints, and assists with Gift Shop purchases and stocking.

Requirements

• High school diploma or equivalent.
• Ability to read, analyze, and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies, or staff members.
• Ability to write and present information to management in a reasonable manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of instructions and deal with several variables.
• Excellent math and communication skills.
• Ability to stand, bend, reach with arms and hands, kneel, and lift at least 25 pounds.

Nice To Haves

• Experience in money handling, customer service, or prior front desk work.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest identification and establish how guests will pay for their accommodations.
• Issue room keys and relay instructions to bellhops.
• Maintain computerized records of room availability and guest accounts.
• Compute bills and collect payments in Visual One.
• Make and confirm reservations.
• Answer PBX calls and route them to the proper extensions.
• Answer inquiries about hotel services, shopping, dining, entertainment, and other activities connected with the hotel, casino, or entertainment complex.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, including balancing cash accounts.
• Record guest comments or complaints and refer guests to a supervisor if needed.
• Assist guests with Gift Shop purchases as needed.
• Keep the Gift Shop stocked with merchandise as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED