Hotel Front Desk Clerk
About The Position
The Front Desk Clerk checks guests in and out of hotel rooms and RV Park spaces and provides guest service. The role greets, registers, and assigns rooms and park spaces; issues keys and escort instructions; maintains room-availability and guest-account records; posts charges; computes bills; collects payments and makes change; books and confirms reservations; and delivers guest mail and messages. The clerk responds to questions about hotel and RV Park services and guest registration, schedules restaurant, transportation, and entertainment reservations, and arranges room tours upon request. The position requires maintaining confidentiality and following company and departmental policies, safety procedures, gaming regulations, and Title 31 requirements.
Requirements
- High school diploma or equivalent.
- One year of guest service, computerized account data entry, and cash-handling work experience, or an equivalent combination of education, training, and experience.
- High-security gaming license issued by the Grand Ronde Gaming Commission.
- Must be at least 18 years of age.
- Ability to complete a math assessment as part of the selection process.
- Knowledge of hotel reservations, room assignments, and charges; hospitality industry trends; guest service in a high-volume environment; computer hardware and software; and multi-line phone use.
- Skill in monitoring and providing guest service; using computer hardware and software, including typing and data entry; oral and written communication; maintaining effective working relationships; high-volume cash handling involving cash and debit or credit cards; and maintaining transaction and guest paperwork.
Responsibilities
- Greet and register guests and assign hotel rooms and RV Park spaces.
- Issue room keys and escort instructions to Bellstaff.
- Maintain records of room availability and guest accounts.
- Post charges to guest ledgers, compute bills, collect payments, and make change.
- Book and confirm reservations.
- Deliver mail and messages to guests.
- Respond to questions about hotel and RV Park services, guest registration, and related services.
- Schedule restaurant, transportation, and entertainment reservations.
- Arrange room tours upon request.
- Maintain confidentiality of guest and departmental matters.
- Model Spirit Mountain’s Pride Values, Brand Promise, and Business Vision.
- Comply with company and departmental policies and procedures, MICS, gaming regulations, Title 31 requirements, and safety policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
